hm77n Privacy Policy

1 Who We Are

hm77n operates the online casino and sports betting platform accessible at hm77n.net (the "Platform"). For the purposes of this Privacy Policy, hm77n acts as the data controller in respect of personal data collected from users of the Platform.

This Privacy Policy applies to all visitors, registered players, and any other individuals whose personal data is processed by hm77n in connection with the Platform and its associated services.

If you have questions about this Policy or the way in which hm77n handles your personal data, please contact us via the live chat function on the Platform or by email at the address specified in Section 17.

2 Scope of This Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal data in connection with:

• Registration and maintenance of a player account on hm77n.
• Deposits and withdrawals processed through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or any other supported payment method.
• Casino game play, sportsbook wagering, and related activity on the Platform.
• Communications between the player and hm77n's customer support team.
• Marketing communications (where consent has been given or where there is a legitimate interest basis).
• Identity verification and KYC compliance procedures.

3 Personal Data We Collect

hm77n collects the following categories of personal data from players and platform visitors:

3.1 Identity & Contact Data

• Full legal name as it appears on your CNIC or passport.
• Date of birth.
• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, etc.).
• Email address and mobile phone number.
• CNIC number or passport number provided during KYC.

3.2 Financial Data

• JazzCash or EasyPaisa mobile wallet number.
• Bank account details provided for withdrawal (HBL, UBL, Meezan Bank, or other supported banks).
• Transaction history including deposit amounts, withdrawal amounts, and dates.
• Payment method verification documents.

3.3 Gameplay & Behavioural Data

• Game sessions, wagering history, bet amounts, and outcomes.
• Login timestamps and session durations.
• Responsible gaming tool usage (deposit limit settings, self-exclusion requests, cooling-off periods).

3.4 Technical Data

• IP address and approximate geographic location.
• Device type, operating system, and browser type.
• Cookie identifiers and session tokens.

4 How We Collect Your Data

hm77n collects personal data through the following channels:

• Direct submission: When you complete the registration form, upload KYC documents, make a deposit, request a withdrawal, or contact customer support.
• Automated collection: During your use of the Platform, our systems automatically record gameplay events, login activity, and technical metadata.
• Cookies and similar technologies: Our Platform uses cookies and local storage to maintain your session, remember preferences, and collect analytics data. See Section 7 for full details.
• Third-party sources: We may receive data from identity verification service providers and payment processors to complete the KYC process and validate transactions.

5 Legal Basis for Processing

hm77n processes your personal data on the following legal bases:

• Performance of a contract: Processing your registration data, payment information, and gameplay records is necessary to deliver the Services you have contracted for.
• Legal obligation: Identity verification (KYC), anti-money laundering checks, and retention of transaction records are required by applicable regulatory and licensing obligations.
• Legitimate interests: Fraud prevention, platform security monitoring, service improvement, and responsible gaming enforcement are carried out on the basis of hm77n's legitimate business interests, balanced against your privacy rights.
• Consent: Where we send direct marketing communications or use non-essential cookies, we rely on your express consent, which you may withdraw at any time.

6 How We Use Your Personal Data

hm77n uses the personal data it collects for the following specific purposes:

• Creating, managing, and securing your hm77n player account.
• Processing deposits and withdrawals in PKR through your chosen payment method.
• Verifying your identity, age (21+), and eligibility to use the Services.
• Delivering casino games, sportsbook markets, bonuses, and promotions to your account.
• Detecting and preventing fraud, bonus abuse, money laundering, and other prohibited activity.
• Providing customer support in English and Urdu via live chat and email.
• Administering responsible gaming tools including deposit limits, session controls, and self-exclusion.
• Sending transactional communications such as deposit confirmations and withdrawal notifications.
• Sending promotional communications (where you have given consent or where legitimate interests apply).
• Analysing platform usage to improve game selection, user experience, and site performance.
• Meeting regulatory reporting obligations under applicable licensing requirements.

7 Cookies & Tracking Technologies

hm77n uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required to operate the Platform — session management, login authentication, and security tokens. These cannot be disabled.
• Functional Cookies: Store your preferences such as language settings and game display options to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform to help us improve performance and navigation.
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform.

8 Sharing Your Personal Data

hm77n does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly as necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify the authenticity of identity documents and perform AML screening.
• Game software providers: Game content studios whose titles are integrated into the hm77n platform may receive game-session data to resolve disputes and ensure fair outcomes.
• Regulatory authorities: hm77n may be required to disclose player data to licensing authorities, law enforcement agencies, or other competent bodies as required by applicable law.
• Fraud prevention services: Shared data used solely to detect and prevent fraudulent transactions and account activity.

9 International Data Transfers

The nature of online gaming infrastructure means that some data processed by hm77n may be stored or accessed in countries outside Pakistan. Where such transfers occur, hm77n ensures that appropriate safeguards are in place — including contractual data protection clauses and, where applicable, transfers to jurisdictions recognised as providing adequate protection — to ensure that your personal data receives equivalent protection to that described in this Policy.

10 Data Retention

hm77n retains personal data for the following periods:

• Active account data: For the duration of your account registration, plus any applicable regulatory retention period post-closure.
• KYC and transaction records: A minimum of five (5) years following account closure, as required by international AML compliance standards applicable to licensed gaming operators.
• Customer support records: Three (3) years from the date of the interaction.
• Analytics data: Retained in anonymised or aggregated form for up to two (2) years.
• Marketing consent records: Until consent is withdrawn or the account is closed.

After the relevant retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an identified individual.

11 Security Measures

hm77n implements technical and organisational security measures commensurate with the sensitivity of the personal data processed. These include:

• TLS/SSL encryption for all data transmitted between your device and hm77n servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform.
• Automatic session timeouts and device-recognition alerts for suspicious login patterns.
• Secure credential storage — passwords are hashed using modern cryptographic algorithms and are never stored in plain text.

12 Your Data Rights

You have the following rights in respect of the personal data hm77n holds about you. To exercise any of these rights, contact hm77n's support team via live chat or email. We will respond within a reasonable timeframe.

13 Children's Privacy

hm77n's Services are strictly reserved for individuals aged 21 years and older. hm77n does not knowingly collect personal data from individuals under 21. If we become aware that personal data from an underage individual has been collected, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has created an hm77n account, please contact us immediately through the live chat function so that the matter can be investigated and resolved promptly.

14 Marketing Communications

hm77n may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, PSL betting promotions, and other offers. We will only contact you for marketing purposes where you have provided consent during registration or at any subsequent point, or where we have a legitimate interest basis for doing so.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Updating your communication preferences within your account settings.
• Contacting hm77n's customer support team and requesting removal from marketing lists.

Opting out of marketing communications will not affect the delivery of essential transactional communications relating to your account, deposits, or withdrawals.

15 Third-Party Services & Links

The hm77n Platform may reference or display content from third-party game software providers. These providers may operate their own servers and data collection systems as part of delivering the game to your browser. hm77n is not responsible for the privacy practices of third-party game studios and encourages players to review the privacy policies of those providers where concerns exist.

hm77n does not embed links to external third-party websites in its main Platform navigation. Any third-party services used by hm77n — such as payment processors and KYC providers — are engaged under data processing agreements that require them to protect your data in accordance with applicable standards.

16 Amendments to This Policy

hm77n reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the Services we offer. Material changes will be communicated to registered players via email or through a notice displayed within the Platform upon login.

The revised Policy will take effect on the date stated at the top of the document. Continued use of the Platform after the effective date of any update constitutes your acknowledgement of the amended Policy. We recommend reviewing this page periodically to stay informed of any changes.

17 Contact & Complaints

If you wish to exercise any of your data rights, raise a concern about how hm77n processes your personal data, or make a formal complaint, please contact us through the live chat function available on the Platform 24 hours a day, 7 days a week.

For written enquiries and formal data subject access requests, you may also contact the hm77n data team at the email address below. This is displayed as plain text and is not a clickable link:

hm77n will acknowledge formal data rights requests within 5 business days and aims to resolve all requests within 30 calendar days. If you are dissatisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.